Support macro drafter from resolved tickets

Reads your last month of solved tickets, finds the most repeated questions, and drafts reusable reply macros for a human to approve.

Tools

• Zendesk
• ChatGPT

How to set it up

1. 1Export ~200 recently solved tickets (question + final agent reply).
2. 2Ask the agent to group them by intent and rank groups by volume.
3. 3For the top 10 intents, draft a macro using your best-performing past replies as the source.
4. 4Have a support lead review tone and policy accuracy before publishing.
5. 5Repeat monthly and retire macros that are no longer used.